Generally, orders placed before 1 PM EST are shipped same or next business day.

For valuable cards/products, we recommend getting a tracking number and insurance to ensure your package makes it safely back to us.All in stock orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.

Once a return is authorized, please pack it safely and send it back. Requests will be evaluated on a case-by-case basis items submitted without a preauthorized return, may or may not be refunded.

If you wish to make a return, please contact Customer Support within 48 hours of receiving your order. We cannot retroactively apply store credit in order to issue a refund for a different method of payment. Orders must be paid within 72 hours of the order creation unpaid orders are automatically canceled by our system after three days.Īll store credit used for payment must be available and applied at the time of the order is placed. Yes, if you cancel your order before it ships, we will refund you the total including shipping.Ĭards cannot be held without an order. Depending on your financial institution, it may take longer for the credit to appear on your account. If your order is canceled before it ships, your refund will be processed within 5-7 days. If I cancel, how quickly will my refund be processed? Please remember it can take some time for your bank or credit card company to process and post the refund too. If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

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